Who we are
Shop Bridge KE is an independent personal shopping and forwarding service based in Kenya. We buy products from U.S. retailers on a customer’s instruction, arrange international shipping through authorised logistics providers, and hand the goods to the customer in Kenya.
We are not affiliated with, endorsed by, or an agent of any retailer whose products we purchase. Retailer names are used only to describe the goods a customer asks us to buy.
What we collect
- Identity and contact details: your name, Kenyan WhatsApp number, email address and delivery city.
- Order information: the product links you send, product names, quantities, sizes, colours and any instructions you give us.
- Payment records: the amount paid, method, transaction reference and date. We do not store M-Pesa PINs, card numbers or bank credentials.
- Tracking and delivery information: the milestones recorded against your order and, where you collect, the collection point used.
- Marketing data: UTM parameters and referral codes attached to the link you arrived through, and whether you gave separate marketing consent.
- Technical data: basic device and browser information needed to keep the site secure and working.
Why we use it
- To prepare and send your quotation, and to buy and ship the goods you approve.
- To verify payments and issue receipts.
- To answer your questions over WhatsApp, email or this website.
- To provide order tracking, including verifying that the person viewing an order is entitled to see it.
- To meet our legal, tax and customs obligations.
- With your separate consent only, to send occasional offers and updates. You can withdraw that consent at any time.
Lawful basis
We process personal data under the Kenya Data Protection Act, 2019. Depending on the activity, our basis is the performance of the service you asked us for, compliance with a legal obligation (such as tax and customs records), or your consent, which we ask for separately where it is required.
Who we share it with
We share only what is necessary: the retailer or marketplace fulfilling your purchase, authorised logistics and clearing partners handling the shipment, our payment provider or bank for reconciliation, and professional advisers or authorities where the law requires it.
We do not sell your personal data. We do not share your contact details with retailers for their own marketing.
How long we keep it
Order, quotation and payment records are kept for as long as needed to run your order and then for the period required by Kenyan tax and customs law. Marketing contact details are kept until you withdraw consent or ask us to delete them. We do not publish public order pages: details are shown only to the signed-in customer on that order.
Your rights
- Ask for a copy of the personal data we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete data we no longer need for a legal or contractual reason.
- Object to marketing at any time.
- Complain to the Office of the Data Protection Commissioner if you believe we have handled your data unlawfully.
Security
Access to customer records is restricted to authorised team members, and one customer cannot see another customer’s orders. Online tracking requires signing in with the email address used on the request and shows only the orders linked to that address; order details are never exposed to someone who merely holds a link, an order number or a tracking code. Payment instructions are issued only from our official published contacts.
Cookies and attribution
We use minimal storage to remember the campaign or referral link you arrived through, so that we can understand which channels bring genuine enquiries. We do not use advertising trackers to follow you across other websites.
Contact
Questions about this policy, or a request about your data, can be sent to info@shopbridgeke.com or through the contact page. We aim to respond within five working days.